1 Click Auctions expects sellers to consistently provide service that results in a high level of buyer satisfaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end.
As a seller, you're expected to:
- Charge reasonable P&P costs.
- Specify P&P costs and dispatch time in the listing.
- Follow through on your return policy.
- Respond to buyers' questions promptly.
- Be helpful, friendly, and professional throughout a transaction.
- Make sure the item is delivered to the buyer as described in the listing.
Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:
- A bad experience for you and the buyer
- Low detailed seller ratings
- Negative or neutral Feedback from a buyer
- A buyer requesting a return or reporting that an item was not received
- A buyer asking us to step in and help with a transaction
Fair performance evaluation
To measure your overall performance accurately, we look at your performance as a whole, excluding a set number of low detailed seller ratings and cases based on the number of transactions you've had in the last 12 months. We also consider a buyer's pattern for opening cases and leaving low detailed seller ratings-and protect you when necessary.
What happens if you don't meet the standards?
The following may result:
- Your listings could be demoted in search results
- You could be restricted from selling items on 1 Click Auctions
In very serious cases, your account may be suspended. If this happens, you:
- Must resolve all issues on the account before you can buy or sell with other 1 Click Auctions accounts
- Can't register for a new account
- Can't use an existing 1 Click Auctions account to avoid any selling restriction or other policy consequences
